1. Eligibility for Returns / Refunds
Because our products are consumables (food), we do not accept returns once delivered, unless there is a significant quality defect, damage, or error in the order.
You must notify us within 3 business days of receipt of the order in writing (by email or via support portal) if there is an issue.
2. Conditions for Refund / Replacement
If we determine that your claim is valid (e.g. wrong flavor sent, product spoiled, packaging damaged), we will, at our option:
Replace the affected item(s) at no additional cost, or
Issue a refund (full or partial), or
Provide credit for a future purchase.
3. Non-Refundable Items / Exclusions
Change-of-mind requests after delivery will not be honored.
Claims made after the allowable time window (3 business days) may be declined.
Improper usage, storage, or mishandling by the customer that causes spoilage will void refund eligibility.
4. Process
Contact us at [support email / contact form] with your order number, details of the problem, and photos.
We respond to refund requests within 5 business days.
If approved, refunds will be issued to the original payment method within 7–10 business days (or per payment provider’s timeline).
