1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.
2. Information We Collect
Personal information you provide: name, address, email, telephone number, billing/shipping address, payment information, etc.
Order & transaction data: details of products ordered, amounts, delivery information.
Technical / usage data: IP address, browser type, device information, cookies, site usage.
Communications: any messages, feedback, or support interactions.
3. How We Use Your Information
We use your data for purposes including:
Processing and fulfilling orders
Handling payments
Communicating with you (order updates, support)
Improving our website and services
Marketing (if you consent)
Fraud detection, compliance, and security
Generating analytics and business insights
4. Legal Basis (if applicable under POPIA / Data Protection Laws)
We rely on consent, legitimate interests (e.g. processing your order, improving services), and legal obligations to use your data.
5. Sharing / Disclosure of Information
We may share your data with:
Courier / logistics providers to deliver goods
Payment processors, financial institutions
Third-party service providers (analytics, email marketing, CRM)
Legal authorities or regulators when required by law
Affiliates or business partners (where relevant and with your consent)
We will not sell or rent your personal data to third parties.
6. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse (encryption, access controls, secure servers).
7. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law (e.g. tax, accounting, regulatory obligations).
8. Cookies & Tracking
We use cookies, web beacons, and similar technologies to track website usage and preferences.
You can manage or disable cookies via your browser settings, but note that some features of the site may not function properly without cookies.
9. Your Rights
Depending on applicable law (e.g. South Africa’s POPIA), you may have rights to:
Access your personal data
Correct or update information
Delete or restrict processing
Object to certain processing (e.g. marketing)
Portability of your data
Withdraw consent (where processing is based on consent)
To exercise your rights, contact us at legal@helpuseat.org.
10. Children
Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have inadvertently done so, contact us to have it removed.
11. International Transfers
If we ever store or process your data outside South Africa, we will ensure adequate safeguards (e.g. standard contractual clauses) to protect your data.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes via email or prominent announcement, and post the revised policy on the site with an updated “last modified” date.
13. Contact Us
If you have questions about this Privacy Policy or your data, contact:
Email: legal@helpuseat.co.za
Address: 10 Trekvoel Street, Atlasville, Boksburg, 1459
Phone: 082 924 4102
